The vCenter Support Assistant is a free Linux (SUSE) based virtual appliance to aid support requests in a vmware environment.
It's quite easy to setup but it has an odd quirk with DNS resolution.
By default, it will try to connect to the vCenter name you use in your vCenter vi-client, and it will ignore the name you use in the setup wizard to register with vCenter.
e.g. if you register with a FQDN for vCenter, but then use the short name in your Windows vi-client, it will report connectivity from virtual appliance to vCenter FAILS during it's diagnostics checks run at first login.
The solution is to manaually go into the linux console and etc the /etc/resolve.conf file and add a search suffic
1. Open Console
2. Login as root
3. edit the resolve.conf file
vi /etc/resolve.conf
4. append the search suffix to the end of the file
search yourdomain.com
5. save the file
esc
!wq!
6. rerun diagnostics
The last two checks should now pass.
Version of VCSA used was 5.1.1. YMMV with other versions.
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